Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (212)734-7480.
Our hospital is open seven days per week:
Monday - Thursday 9:00am - 7:00pm
Friday, Saturday & Sunday 9:00am - 6:00pm
On state holidays, we are available for appointments between 10:00am and 2:00pm.
2. Do I need to have an appointment?
Yes, patients are seen by appointment.
3. What forms of payment do you accept?
Cash, American Express, Visa, Mastercard and Discovercard
4. Can I make payments?
Payment is required at the time of service.
5. At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery for some pets depending on their age or health status.
6. What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed 10 to 14 days following the surgery.
8. Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens. The decision about when to spay or neuter your pet can be made with your veterinarian to determine the optimum time.
9. Do you board pets?
We provide medical boarding for our current patients that require special medical care or observation. If you are interested in this service, please speak with your veterinarian prior to scheduling.
10. Will my pet be left alone in the hospital?
No, we have nursing staff on duty 24 hours per day, 365 days per year.
11. What do I need to know before my pet comes in for surgery or a procedure?
The majority of pets should be fasted overnight prior to anesthesia or surgery: this means no food after midnight, although water is fine up until the time your pet is admitted to the Center for Veterinary Care. If you feel that your pet has special needs, i.e. diabetes, please speak with your veterinarian about special considerations.
12. What time should I bring my pet in for surgery?
Surgical check-ins are done between 8:30 am and 10:30am. If you need to drop your pet off earlier, please contact the reception staff so that we can make special arrangements. Please plan on spending at least 15 minutes getting your pet completely checked in. If that is not possible, please call us the night before so that we can have the surgical and anesthesia release form completed to expedite your drop-off.
13. What vaccines do you recommend?
Puppies and kittens will need booster vaccines every three to four weeks until they are at least 16 weeks of age. After they have completed their vaccine series, we will tailor their adult boosters to their individual lifestyle. Many times we will use a combination of increased vaccine intervals based on the most current vaccine data and vaccine antibody titers. Rabies vaccines are required by law every three years after their first annual booster. Please talk with your veterinarian about your vaccine concerns.